MYCHEFKNIVES.CO.UK SAYS GOOD-BYE... FOR NOW

Dear customers,

 

We had been gladly delivering top-notch kitchen knives and accessories to you from 2016 to 2020. We have always tried to offer you the best possible service to make you happy. Our website had happily become one of your favourite places to find the best brands of knives for all types of needs and preferences. 

Unfortunately, since the start of Brexit ion January 1st 2021, we had to stop our business, because as a French-based company, this event poses several constraints that make it difficult for us to continue to deliver your orders.

Now, all items being shipped from France to the United Kingdom have to go through customs. This means that there are longer delivery delays and more expensive shipping costs. On top of that, several new rules regarding import and export fees are in place, and we are directly affected by all these changes.

Hence, it is with a big sorrow in our hearts that, as of the 18th December 2020, we stop the business of MyChefKnives.co.uk. This was a very difficult decision to make, but we concluded that it was the wisest move considering that the new conditions caused by the Brexit will not allow us to continue to provide the top quality service that you expect from us. 

This is a good-bye, but not a definite one. Even though we will cease to accept new orders, our website will remain online for a while, and you will be able to contact us if you have any inquiry. As the negotiations between the EU and the UK continue to take place, we hope that some sort of deal can be made in the near future so that we can be back in business. 

We sincerely thank you all for your understanding, and we hope that perhaps in a future not so far away, we'll be able to meet again.

 

Sharply yours,

 

The team of MyChefKnives.co.uk

 

Questions and Answers

 

- I got an issue with a product that I bought on your website a while ago. What should I do?

Unfortunately, we are no longer able to honor any warranty of any product, nor we can issue any type of refund. You can still, nonetheless, send us a message using our Contact page or send us an email to hello@mychefknives.co.uk, if you have an inquiry or if you need some sort of advice regarding a product. 

- Will you ever be back in business?

We truly hope so! However, for now, we do not have an answer to that question as it all depends on how the negotiations between the UK and the EU continue to develop. What is almost certain is that if nothing changes with the Brexit rules, it is very difficult that we will ever be back in business.

- Can I still download my invoice?

Yes, you will still have access to all the information about your orders in your account. Our website will remain online for that purpose. 

- If I want a delivery that is not in the UK, can I still place an order?

Our UK website cannot accept any type of orders. However, we do continue our business with our French websites couteauxduchef.com and autourduchef.com, so if you'd like to order something and have it delivered to a European country other than the UK, then you can do it there. 

 

Didn't see an answer that responds to your question? No problem, you can still get in touch with us be sending us an email to hello@mychefknives.co.uk or by using our Contact page.

 

Last updated: 31/12/2021