Price match guarantee


If after having bought a product on the website www.mychefknives.co.uk , you find, within 24 hours after you placed the order, the same product at a lower price, shipping fees included, on a different UK website, MyChefKnives will refund you the price difference.

 

Conditions

By price of the product, we refer to the price that appears on the product’s profile of the website, but the price should not include any sort of discount. That price will be compared with the final price paid at MyChefKnives.co.uk, shipping fees included.

The refund of the price difference is subject to the following conditions:

-          It must be the exact same product: new, same brand, same model

-          The selling conditions of the product must be the same (online shopping, similar shipping transportation)

-          The period of availability of the product must be clearly stated on the product’s profile, and it must not be 10 days more than the number of days stated on MyChefKnives.co.uk.

-          The final price from the compared website, in order to be valid, must include all the shipping costs, must be lower than the price offered at MyChefKnives.co.uk, and the website must be from the United Kingdom.

 

Exceptions

Our policy of price-matching does not include:

-          Products with discounts or special offers

-          Products from auction sites or classified ads or non-market-websites showcases.

-          Deliveries outside the United Kingdom’s mainland

 

Steps to get the refund of the price difference

If you have found, on a different website from the United Kingdom, a product less expensive and that meets all the conditions explained above, you can contact us know within the 48 hours after you placed the order by following these steps:

-          Go to “My Account”

-          Enter your e-mail address and your password

-          Go to “My orders”

-          Click on the order of the product from which you are trying to get the price difference refund.

-          At the bottom, fill in the space under “Add a message”. Your message must include:

  • The reference number of the product
  • A link to the product of the other website (not the home page but the page of the product)
  • The price displayed on the product’s profile
  • The cost of shipping fees

-          Click on “Send”.

 

Receiving the refund

If the conditions mentioned above have been met, MyChefKnives.co.uk promises to refund you the price difference within a period of 10 to 20 days.

-          If you paid by credit or debit card: the refund will be made to the same card 

-          If you paid by Paypal: the refund will go to the same Paypal account